Legal information
Big Smoke's agreements, terms and policies: how to place and pay for an order, receive it, use the warranty, and how we handle your data.
For customers
- Public sales agreement for Bigsmoke.kzHow goods bought through the website are ordered, paid for, received, exchanged and returned.
- Payment termsHow a manager confirms an order, the ways to pay, and how a prepayment is refunded.
- Delivery termsHow an order is handed to a courier or the buyer's representative, and who is responsible for what.
- Warranty policyThe commercial warranty on devices and electronic bowls, its periods and the inspection procedure.
- Consumer rights protectionWhere to turn if your rights as a buyer have been breached: the seller, the authorities, the courts.
- Bonus programThe terms of the loyalty program of the online store and the Big Smoke boutiques.
Services
Stores and partners
Website and personal data
- Website terms of useThe rules for using Bigsmoke.kz, your account, and the limits of liability.
- Privacy policyWhat personal data we process, why, how long we keep it, and what your rights are.
- Consent to personal data processingThe consent a user gives when registering and placing an order.
- Cookie policyWhich cookies the website uses, what they are for and how to control them.
- Big Smoke social media pages termsCommunity rules, user content and privacy on our social media pages.